Pro Serv Blogs Archives - Collective 54

Operational Excellence in Conversion: The Discipline Behind a Seamless Customer Experience

Greg Alexander / May 19, 2025

In today’s rapidly evolving financial landscape, banks and credit unions are under more pressure than ever to modernize their technology stacks and streamline operations. Whether upgrading core systems, migrating digital platforms, or integrating newly acquired entities, one constant remains: the need for disciplined, precise execution of conversion activities. At Smith Consulting Group, we’ve guided dozens of institutions through these mission-critical transformations, and we’ve seen firsthand that operational excellence is the cornerstone of successful change.

Pro Serv Blogs

Unleashing Value Creation in Uncommon Moments

Greg Alexander / May 16, 2025

Let’s talk about those unexpected moments that can really supercharge a business. You know the stories about entrepreneurs who start with nothing and end up building empires? We hear about them all the time, but what often gets left out are those key turning points where they suddenly find new markets, channels, or products that just explode their growth. These moments aren’t always visible from the outside, but they’re crucial.

Pro Serv Blogs

Ending a Business Partnership the Right Way

Greg Alexander / May 15, 2025

Business partnerships are built on trust, years of collaborative decision-making and, often, an initial foundation of friendship. So, when a rift forms, or simply when partners’ goals diverge, the end of a partnership can be challenging to navigate, both personally and professionally.

Pro Serv Blogs

The Three Pillars of Accountability: Clarity, Information, and Empowerment

Greg Alexander / May 13, 2025

Accountability is often viewed as a system of enforcement—a way to ensure that tasks are completed, and responsibilities are upheld. However, true accountability does not emerge from mandates alone; it is the natural result of a well-structured organizational environment.

Pro Serv Blogs

Your People Aren’t the Differentiator (And Everyone Else Thinks They Are Too)

Greg Alexander / May 12, 2025

Ask any founder of a boutique professional services firm what sets them apart, and you’ll almost always hear the same thing: “Our people.” They’ll tell you they have senior talent. That their team has worked on the client side. That they bring unmatched experience to the table. And in many cases, they’re right. The pride is real, and the team is strong.

Pro Serv Blogs

How to Cross the Valley of Death and Actually Scale

Greg Alexander / May 9, 2025

Every founder enters the Valley of Death with a dream—few make it out alive. It’s not the market that kills most firms. It’s the founder. Or more precisely: the founder’s refusal to change. Here’s what it takes to survive the transition from growth to scale—and come out wealthier on the other side.

Pro Serv Blogs

Not Fun but Worth It: Write Everything Down

Greg Alexander / May 8, 2025

Writing everything down seems so simple in concept, but it’s harder to execute. The path to oblivion is paved with good intentions. “Dang, I should have written that down a month ago…” There’s four main reasons in our business that I write everything down.

Pro Serv Blogs

This is Employment Law Axiom No. 1: 5% of Employees Cause 95% of the Problems

Greg Alexander / May 6, 2025

There’s a lot packed into this foundational truth. (First, I’ll say that it’s not scientific. I don’t really know the actual percentages. But I do know that a small percentage of folks in the workforce occupy a bigly disproportionate amount of management’s time.)

Pro Serv Blogs

Building a Repeatable System for the Top 5 Lead Sources in Professional Services

Greg Alexander / May 5, 2025

Most professional services firms generate 90% of their leads from just five channels, yet surprisingly few have a repeatable system to consistently capture these opportunities. If your boutique professional services firm struggles with predictable revenue growth, it’s likely because you haven’t fully optimized these critical sales channels.

Pro Serv Blogs

The 7 Habits of Highly Trusted Consultants

Greg Alexander / May 2, 2025

A proven blueprint for professional services leaders who want to turn delivery into differentiation .“You’re the first consultant that made my team feel like I knew what was actually going on day to day. Compared to (competitor), I’m glad you asked questions early, and gave me updates often. ”That’s what a client told me after just two weeks of working together. They weren’t praising a breakthrough insight or a brilliant feature. They were talking about our disciplined process — and the relief it gave them.

Pro Serv Blogs

Operational Excellence in Conversion: The Discipline Behind a Seamless Customer Experience

Unleashing Value Creation in Uncommon Moments

Ending a Business Partnership the Right Way

The Three Pillars of Accountability: Clarity, Information, and Empowerment

Your People Aren’t the Differentiator (And Everyone Else Thinks They Are Too)

How to Cross the Valley of Death and Actually Scale

This is Employment Law Axiom No. 1: 5% of Employees Cause 95% of the Problems

Building a Repeatable System for the Top 5 Lead Sources in Professional Services

The 7 Habits of Highly Trusted Consultants

What is Collective 54?

RESOURCES

CONTACT

SUBSCRIBE TO
COLLECTIVE 54 INSIGHTS

© 2024 - Collective 54 LLC All Rights Reserved.

Pro Serv Blogs

SUBSCRIBE TO COLLECTIVE 54 INSIGHTS

SUBSCRIBE TO
COLLECTIVE 54 INSIGHTS