Who's Behind It
The founder who named the category.
Greg Alexander is the category creator of the AI-native boutique professional services firm. He was the first to name the shift now reshaping the industry, the move from firms where people deliver the work to firms where AI delivers the work and people supervise judgment, and he built the framework the field uses to navigate it.
That framework — Era 1, Era 2, Era 3 — maps how professional services evolves. In Era 1, people deliver the work. In Era 2, technology enables the people. In Era 3, AI delivers the work while humans supervise judgment. Greg is its architect, and the pioneer helping founders make that transition on purpose rather than by accident.
His authority is earned. Greg founded SBI, a management consulting firm, scaled it into the market leader, and sold it for $162 million. He then founded Collective 54, the first community built exclusively for founders of boutique professional services firms, now evolving into the operating system for firms converting their services into software. Through it he has worked with hundreds of founders and guided 61 member-firm exits.
At heart, Greg is a builder's builder: a founder who built and sold his own firm, then set out to help other founders do the same. He is the author of The AI-Native Firm: How Founders Build More Valuable Firms When Services Become Software and launched and hosted the Pro Serv Podcast, the first mover founders turn to when they want to understand where the industry is heading and what it takes to build a firm that thrives there.