Ever since artificial intelligence (AI) became widely accessible and democratized just a couple of years ago, a wave of uncertainty swept across professional service firms. The prevailing concern was clear: Will AI replace us? Will clients simply turn to AI tools instead of hiring experts who have spent years mastering their craft?
Early in my consulting career, I noticed something odd—smart, capable consultants showing up like robots. Great résumés. Fancy decks. But no humanity. No warmth. No soul. I remember sitting in a room of very senior executives as a 22-year-old with what I thought was a dumb question. My internal monologue went like this:
Eighteen months ago, I made one of the most pivotal decisions of my CEO journey: forming an Advisory Board of seasoned industry leaders for Waterhouse Brands. Their mentorship has been transformational — fueling our growth with insight you simply can’t Google.
As founders of professional services firms, C54 members know the value of every hour. Most feel they simply do not have enough hours in the week. Many admit that they do not get around to business development because they are wired, even trained to dislike “sales”, so when they look at their calendar, any other option seems more attractive. So today let’s talk about how to get the best leverage out of your business development time even if you hate selling.
Owners of boutiques are either focused on growing, scaling or exiting their Proserv firms. This post is focused on those owners looking to scale their firms. Many of us struggle to scale, even after years of positive growth. I have heard this from many of my peers in Collective 54. I have experienced it myself. So what’s the problem? Why do we fail to scale?
Most leaders relate to the occasional insecurity that comes with entrepreneurship. While feeling alone in moments of uncertainty is uncomfortable, turns out it’s a normal part of the growth process.
I never would have come to this conclusion without the help of my firm’s Advisory (Ad) Board – a group of pros who have helped turbocharge my journey as Founder and CEO of Waterhouse Brands.
I’ve always loved building relationships. It’s something that came naturally and felt second nature, so much so that I didn’t fully appreciate its value until I started a boutique consulting firm in 2011. Over time, I realized that relationships weren’t just an incidental part of our work—they were at the very core of our growth and success.
IAs founders of boutique professional service firms, you understand the delicate balance between providing exceptional service and maintaining profitability. In an industry where client satisfaction is paramount, it’s natural to want to go above and beyond to meet every client’s expectation. However, there comes a time when over-servicing can have detrimental effects on your firm’s bottom line. In this article, we’ll explore when to over-serve a client and when not to, with a focus on profitability and client relationships
For founders of small service firms that cater to large corporations, navigating the intricate landscape of client relationships can be daunting. Many of us have experienced the frustrations and challenges that come with negotiating contracts, master service agreements, and statements of work. However, there is one game-changing leverage that often goes overlooked but can significantly impact your business – prepayment.
In the world of boutique professional service firms, maintaining a strong client base is not just essential – it’s imperative. But what happens when a key client unexpectedly walks away? The ripple effect can be devastating, affecting not only your revenue but also your team and overall business stability
