Most professional services firms generate 90% of their leads from just five channels, yet surprisingly few have a repeatable system to consistently capture these opportunities. If your boutique professional services firm struggles with predictable revenue growth, it’s likely because you haven’t fully optimized these critical sales channels.
A proven blueprint for professional services leaders who want to turn delivery into differentiation .“You’re the first consultant that made my team feel like I knew what was actually going on day to day. Compared to (competitor), I’m glad you asked questions early, and gave me updates often. ”That’s what a client told me after just two weeks of working together. They weren’t praising a breakthrough insight or a brilliant feature. They were talking about our disciplined process — and the relief it gave them.
Eighteen months ago, I made one of the most pivotal decisions of my CEO journey: forming an Advisory Board of seasoned industry leaders for Waterhouse Brands. Their mentorship has been transformational — fueling our growth with insight you simply can’t Google.
Boutique firms often struggle to scale because they lose touch with what their clients truly need. Yesterday’s solutions may no longer be relevant today. Without a consistent way to listen and adapt, you risk missing valuable growth opportunities—or worse, becoming obsolete. Firms with strong Voice of Client programs deeply understand their clients’ needs, are able to uncover hidden revenue opportunities, and better develop targeted services that solve the problems clients value most.
When the journey of running your own service firm – be it a consulting firm, a marketing agency, or a software development shop – draws towards a chapter change with a sale, the term “earnout” often becomes a central piece of the conversation. This financial arrangement can either be a boon, ensuring you reap the benefits of your firm’s future success post-sale, or a complex challenge to navigate. Understanding earnouts, why they’re particularly common in the service industry, and how to ensure you get paid in full, or what steps to take if you don’t, is crucial. This article aims to demystify this process and suggest a support network through Collective 54, where shared experiences and wisdom can guide you through.
In an M&A process, your one chance to make a first impression on prospective buyers is during the fireside chats. Before the fireside chat, buyers sign an NDA. They also get your Confidential Information Memorandum (CIM) and Quality of Earnings (QOE). I took part in fireside chats with potential buyers during our M&A process. Here are my ten tips.
Welcome, members of Collective 54. Today, we’re delving into a topic that touches the core of entrepreneurial ventures and the dreams of every founder – the exit strategy. Exiting, or selling your firm, is often seen as the culmination of a founder’s hard work and vision. However, the idea of timing this exit perfectly is more myth than reality. Here are the top ten reasons why it’s virtually impossible to time the exit of your firm precisely:
My dad founded Corporate Insight in 1992 as a solo marketing research practitioner. He was content in that role—until 1997, when he hit on an idea to productize research. That’s when I joined him, and within three months, we launched our new service and made our first non-family hire. At the time, we thought we’d stay a small, five-person operation. But the market had other ideas, and as demand grew, so did our team.
As founders of boutique professional services firms navigate the intricate journey of building, scaling, and perhaps eventually selling their businesses, the narrative surrounding the reasons for these exits often skims over the surface of deeper, unvoiced motivations. At Collective 54, we’ve witnessed firsthand 40 successful exits and nearly 200 attempts that fell short. This unique vantage point has revealed the underlying drivers that founders themselves may not openly acknowledge. Let’s delve into these unspoken truths and understand the real reasons behind the decision to sell.
As we’ve been focused on scaling our company over the last two years, there have been a few moments that have keenly challenged and clarified my approach to leadership. Despite the professional services setting, in these challenging moments, I keep thinking back to my professional roots as a high school basketball and football coach. Market Eminence isn’t about being the loudest in the room; it’s about commanding more respect, earning higher trust, and building a permanent presence in your industry.