Bridging Trade-Offs: Single vs. Multiple Ideal Client Profiles for Boutique Professional Service Firms
Boutique professional service firms face the challenge of targeting the right clients while maximizing their resources.
Boutique professional service firms face the challenge of targeting the right clients while maximizing their resources.
Boutique professional service firms face the challenge of targeting the right clients while maximizing their resources.
Listening to clients intentionally is a core competency for service firms attempting to scale. There are 5 listening techniques appropriate for a boutique service firm. They are: 1- client advisory board, 2- post project reviews, 3- client satisfaction program, 4- win loss program, and 5- conferences. In this session, we take a deep dive on #2 post project reviews. Learn what they are, why they are required, the benefits they produce, and how and when to perform them.