Simplifying Gross Margin Calculation in a Boutique Professional Service Firm
In the world of boutique professional services, understanding and calculating gross margin is essential for evaluating business performance and profitability.
September 11, 2023
Episode 138 – Journey Maps: What Are They, How Are They Used, and Why Every Professional Service Firm Needs Them – Member Case by Miles Kailburn
Quality work is table stakes, not a competitive advantage. Lots of firms deliver quality work and many clients cannot tell the difference between great work and average work. In contrast, the client experience is a powerful differentiator. Very few firms can deliver an outstanding client experience consistently. Those that can scale. The tool they use to do so is called a journey map. Attend this session and learn what a journey map is, and how to create and use them effectively.