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Professional services firms face intense pressure to increase profit and productivity, with new client revenue declining to the lowest level in the past nine years, thanks to the global pandemic. From uncertain economic conditions to digital disruption to increased competition, professional...

The post-pandemic business environment is far from certain. Every global crisis leaves a legacy. Some changes are short term, some are localized, other are related to specific traumatic events, but many of the changes we expect to see will be long-term, acute and structural.

With remote working platforms, like Zoom, Slack and Skype seeing a huge spike in demand, the period of COVID-19 will serve as a reckoning for remote work in general, and may help to spur on digital transformation, out of sheer necessity.

For many Americans right now, the scale of the coronavirus crisis calls to mind 9/11 or the 2008 financial crisis—events that re-shaped society in lasting ways, from how we travel and buy homes, to the level of security and surveillance we’re accustomed to, and even to the language we use.

In a 1959 speech, John F. Kennedy famously said: “When written in Chinese, the word ‘crisis’ is composed of two characters—one represents danger, and one represents opportunity.” Although today it is widely recognized that this is not the correct interpretation of the Chinese characters,...

“This too shall pass.”

This general sentiment is often expressed in literature throughout history and across cultures, although the specific phrase seems to have originated in the writings of medieval Persia.

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