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THE BOUTIQUE PODCAST

Episode 52: Why Sell: The Difference Between a Happy and an Unhappy Exit – Member Case with Renzi Stone
by Collective 54
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The first step in selling a professional service firm is knowing why you are selling, before you sell. On this episode, we interview Renzi Stone, Chief Executive Officer and founder of Saxum to learn about the important questions to consider when thinking of selling your firm.

 

 

TRANSCRIPT

Sean Magennis [00:00:15] Welcome to the Boutique with Collective 54, a podcast for founders and leaders of boutique professional services firms. I'll go with this show is to help you grow, scale and exit your firm bigger and faster. I'm Sean Magennis Collective 54 Advisory Board member and your host. On this episode, I will make the case that step number one in selling a professional services firm is knowing why you were selling before you sell. I'll try to prove this theory by interviewing my friend Renzi Stone. Renzi as the chief executive officer and founder of Saxum, an Award-Winning 50 person integrated digital marketing agency and consultancy headquartered in Oklahoma City with a distributed workforce across the United States. You can find Saxum at www.saxum, S A X U M Dot Com. We're going to learn a lot from Renzi. Renzi, great to be with you and welcome. 

Renzi Stone [00:01:24] Sean, excited to be with Capital 54, Collective 54. And looking forward to talking about exit strategies. 

Sean Magennis [00:01:32] Fantastic Renzi. So let's start with an overview. Can you briefly share with the audience an example of why knowing the reason to sell your firm is so vitally important? 

Renzi Stone [00:01:45] I think if you're going to start off thinking about selling your for your firm, you really need to think first about why you're in it to begin with. Is there something else you have to offer your clients and your team members? And so it's it's a good question. But I think I think the first thing that I would have to say is that every firm should make a critical decision. Am I in a lifestyle firm or am I on a scale firm? And so, so to answer that question for me, Sean, I would say I am in a scale firm, which means that I am required as a condition of my employment, as the CEO of this company to be thinking about what the outcome over many years looks like. Yeah. And the only way to have an outcome that that is that is achievable on a scale firm is you have to build it to sell. 

Sean Magennis [00:02:43] I love that. And that is so crystal clear the way that you distinguished that. And for the listeners sake clearly articulating for yourself in a very deliberate way, whether you're a lifestyle firm or a scale firm, outstanding, Renzi, this is such a personal topic. I'm glad you're here with me today because I know, you know, you're a deep thinker. You have a strong set of core values. So I'd like to get your thoughts on some important, you know, considerations questions when thinking of selling your firm. It's a long list. I've only selected five things, and I know that you've probably got several more. But I'd like to get your thoughts on each. So the first one is the reason to sell your boutique is very personal, and it should be. You've poured your life into building the firm, leaving it, handing it to somebody else takes much thought. How have you approached this? 

Renzi Stone [00:03:40] Well, I think the thing that I think about about the decision to sell my firm, and it's really important to note Sean, I haven't exited my firm. 

Sean Magennis [00:03:51] Correct. 

Renzi Stone [00:03:52] I aspire to have a firm that has enough value that an exit is possible. 

Sean Magennis [00:04:00] Got it. 

Renzi Stone [00:04:01] So to answer to answer the question, the things that I'm thinking about as it relates to exit is systems, talent, processes and the why for me is have I brought the firm as far as it can go under my leadership? And when I think about our clients. So one of the things I say all the time, Sean, is no clients, no Saxum, the only people that send money to Saxum. Unfortunately, our clients right clients are the ones that send money to us, not vendors, not my friend, certainly not my mom and dad. So if if clients are the ones that send money to Saxum, my job as the chief executive officer is how do I create more value for those clients? And if I create value, they'll refer me to other people. They'll increase their scopes of work. And so the decision to sell for anybody is based on the idea of can you create more value for your clients by making that move? Yeah. Any amount of money that I put in my pocket, any amount of lifestyle change that that creates is only secondary to the first objective, which is how do you create more value for clients? And I think, Sean, I think if you get that backwards, you are really at risk of having a failed acquisition, even if it gets closed. It may not perform. 

Sean Magennis [00:05:29] I so appreciate you sharing that and that perspective because I agree with it 100 percent and you touched on the money aspect. Some owners of boutiques sell exclusively for the money. And in your view, how important is the money aspect of selling? 

Renzi Stone [00:05:49] Well, look, anybody who takes the risk, who puts capital and time at risk. And by the way, that's in reverse order. Yes, time and capital at risk. Got it over 18 years. It's twenty one right now. For 18 years, I have put my time and my capital at risk. Yes, I have put it at risk at the expense of doing other things with my time and my capital. So money is absolutely a consideration for any boutique owner who's thinking about selling. What I would argue is if all you can think about is the money you've missed the whole point of creating something of value. 

Sean Magennis [00:06:34] Well, well, well said, I've also heard that some owners sell because they're bored. Some are exhausted. Some say that they that their work became a job. It's not fun anymore. What are your thoughts on this aspect? 

Renzi Stone [00:06:50] Well, I am also a believer that yesterday is gone and tomorrow has yet to come. And so we all have to live in the present. And if in the present we are not challenged, we don't have vision. So the job of a CEO Sean, as you know, is to have vision. You must have vision and the vision must be compelling. It must be. It must be something that can be translated. It must be something that can be owned by others. But if you fail to create vision, you have failed to create something that is growing. And so I think to answer your question, people that leave boutiques because they're tired, because they're worn out, what they're really saying is I don't have a vision for the future. Yep. And so the vision for the future is required. And I think anybody who continues to have vision for the future should really ask themselves if it's the right time to sell. 

Sean Magennis [00:07:50] Beautifully said again. And you know, that's a lot. There's a lot of psychology and psychological challenge behind that, and I loved I love you saying live in the present, it's challenging to do so. But that's where the reward is. And I love your comment about vision. It has to be compelling and it has to be lived 24-7. So many boutiques are partnerships. At times, partners start fighting. One needs to be bought out. You know there are. There are complications with that. What are your thoughts on this? 

Renzi Stone [00:08:22] Well, you're talking to somebody who doesn't have partners. And so.... 

Sean Magennis [00:08:25] For a reason, I presume. 

Renzi Stone [00:08:28] Well, I had a partner at the very outset of the business and I did all the work and the partner received all the benefit. And so I said, Hey, partner, either you buy me or I buy you. And the partner said to me, Well, I don't want to own it because I don't want to run it. And I said, Well, I don't want to run it because I'm working for you 50 percent of the time. And so it caused quite a conflict, as you might imagine. Yes. And so we resolve the situation. I bought his shares for a premium price and then I I own the rest of the business, so I own 100 percent of the business today. I would say for any boutique owner who is at odds with the value creation with their partner, I would say that today is the best day to resolve it. And if you don't resolve it today than tomorrow and if not tomorrow than the day after, I'll tell you this what most people do, Sean, is they don't resolve correct. They just allow it to fester, which creates resentment, which creates unequal value creation. And it's a disaster waiting to happen. And we hear this and safety for all the time, which we sure do have partners. Yup. And it's complicated and it's distracting to fight with a partner. But I would argue I addressed my problem. It was a problem. And as a result, I've created millions of dollars of value outside of that partnership and that that it would not have been a good deal for me if I had stayed in that relationship. 

Sean Magennis [00:10:06] Wow, that is practical. It's vulnerable and it's real. Thank you, Renzi. That's that's outstanding. Another reason to sell is that some owners are afraid, and you've touched on this a little bit that tomorrow might not be as profitable as today. So how do you think about that? 

Renzi Stone [00:10:26] So I have a series that I report to that I present to our team annually. There are 28 of them, but number one Sean is do not be afraid. Mm hmm. Do not be afraid. And my my counsel for anybody who thinks tomorrow not might not be as good as today is, we have no idea. We just don't know. And I'll tell you, I have to tell myself the reasons. Number one on my list is because I have to tell it to myself. 

Sean Magennis [00:11:02] Regularly. Yeah, that's that's that's excellent. So, um, I've met owners who've had happy exits and I've met owners who have had unhappy exits. And you know, what's the difference? Those who had happy exits knew why they were selling. Those who had unhappy exits did not. So, Renzi, this has been extraordinary and we're going to dive into our 10 question format. It brings us to the end of the episode. Our preferred tool is a checklist, and our style of checklist is a yes no questionnaire. We aim to keep it simple by asking only these 10 questions. If you answer yes to eight or more of these, you know why you are selling and will likely have a happy exit. Renzi's graciously agreed to be our peer example today, and I'm going to switch it up slightly. I'm going to remove one. I'm going to add this because Renzi has really done his homework and we're going to go through his list of of of questions which are very similar, but with one or two subtraction. So I'll start out by asking the first question do you have a clear vision of your future? 

Renzi Stone [00:12:17] Sean, I'm a goal setter. You and I know each other a little bit, and we sure do. I've I've written down my goals since I was 10 years old. I have tracked my goals for most of the last 20 years. I write them down and I work at them. I have a vision for where I'm taking my business and I'm executing against it. And so the answer is today I have a clear vision for the future, which is probably the reason I haven't exited a couple of years ago. Sean, I would tell you, I did not have a clear vision, but then I got one. Yes, and so it's made a huge difference. 

Sean Magennis [00:12:55] Excellent. So does selling your boutique help you get there? 

Renzi Stone [00:13:01] The option to sell my boutique helps me get there, so yes. But it's an option. Not an imperative. 

Sean Magennis [00:13:09] Fantastic. Number three, do you know why you do what you do? 

Renzi Stone [00:13:15] Saxum, we have a mantra called obsessed for good, obsessed for good means that you want your professional service consultant to be obsessed with your work. We want to be obsessed with the issues and the challenges facing our world. Four means we're serving others. We are serving others and good means that the expectation is excellence and so obsessed for good is is how we is how we define our why. That's why we do what we do. 

Sean Magennis [00:13:57] Incredible. I, you know, listeners, if you could articulate the way Renzi did those specific items that would get you way ahead of the game. Number four, would selling the firm bring you closer to your ultimate purpose? 

Renzi Stone [00:14:13] Well, I think anybody who's the owner and CEO of a professional service firm or any firm, the values are reflected in who they are as individuals. So being obsessed for good carries into my personal life and I would expect it to to only increase as I get older and I and I and I move on to new challenges if I ever do. 

Sean Magennis [00:14:39] Again well said. Number five, I know you have a set of values, so do you have a set of values that define how you want to behave? 

Renzi Stone [00:14:48] Yes, and there are four of them. They make up the acronym Bold, which is brave, original, lively and driven. Those are the values of the firm. Those are the values that we operate by. That's how we create value for our clients. 

Sean Magennis [00:15:04] Outstanding. I'm going to skip now, and I'm going to ask you a question. Do you know the type of community you want to be part of? 

Renzi Stone [00:15:14] One of the things I've noticed about boutique owners is that they are a lot of them are alone and they don't have anybody to talk to. And so if you are somebody who is running a firm or a managing director or a partner, you have to surround yourself with a community of like minded thinkers, like minded values, not necessarily thinkers, not necessarily people who just think like you. Diversity is obviously a huge benefit to people that take advantage of that. And so personally, I value authentic relationships, people that tell me the truth. Yes, and I value feedback. We should all be seeking feedback all the time. Feedback is a gift when we get feedback. We can take it or leave it, but it helps us. 

Sean Magennis [00:16:03] Yeah. So this is an allied question and you answer it the way that that you want to answer. So would selling a firm allow you to spend time with this, this these people? Or how would you respond to that? 

Renzi Stone [00:16:19] I've made a decision to spend time with people who are positive and life-giving, not people that suck energy and take. So I'm a giver. I believe that when you give, you get there's all sorts. There's a thousand two thousand years of human truth in that. And so I spend my time with those types of people, and I try not to spend time with people that take life away. 

Sean Magennis [00:16:47] I could not agree with you more. The next question will the proceeds of the sale fund something more than material possessions? 

Renzi Stone [00:16:57] No, I think just material possessions, Sean, no just joking.

Sean Magennis [00:17:02] I just want a boat and a few toys. No, I get that. It's a trick question. 

Renzi Stone [00:17:07] Yeah. So my family, we have a family foundation. Yes. Isaiah Stone Foundation, which has raised almost a million dollars for research in epilepsy and helping families who have children with epilepsy. We lost a child. And so I would definitely see spending more time on epilepsy research and supporting families who are dealing with the devastating effects of epilepsy. 

Sean Magennis [00:17:32] That's that is a noble cause and commend you for doing it. And then the final question are you personally prepared for the next chapter? Whatever that will be of your life. 

Renzi Stone [00:17:45] I think so. I think so. Big question, does anybody really enter a chapter fully prepared? I'm the guy that did not know what I wanted to do when I grew up, but I'm a bring it back here at the very end to something you said a few minutes ago about happiness. People, are they happy when they exit? And I'll just tell a quick story I had. I had dinner with my family in a restaurant last year and we went to the restaurant. Our waiter was such a great guy and he he made us feel so special and we just had a great time. We laughed and we told stories, and I don't remember what what exactly it was, but it was just a great family dinner. At the end of the meal, he came up and he said, Are you happy with how dinner went? We all kind of looked at each other and we said, Yeah, we're very happy about how dinner went. And he said, Of course you walked in here happy. 

Sean Magennis [00:18:42] Wow. I mean, I got a little cold shiver there. I mean, that's powerful. 

Renzi Stone [00:18:47] You walked in here happy, and so I have a friend who just exited the business for nine figures. He was unhappy before he sold the company. And guess what? He's still unhappy now. Yes, so unhappy. But if we can all, if you're happy already, chances are you'll be happy in the end of an exit. And chances are, you'll be happy if you lose everything. It's it's it's not tied together quite that tightly. Yeah. 

Sean Magennis [00:19:17] Renzi, I knew this would be a remarkable episode, and you've encapsulated all these thoughts so well. You know, every entrepreneur exits. We all have our final resting place, which is the great consistency in life. We all die. You cannot run your boutique from the grave, and most of us sell our firms before that event happens. There are good exits. Some owners are happy after they sell, and we would wish for everybody to be happy after they sell. And there are bad exits where some owners on unhappy good exits and I would I would take your your thoughts, Renzi. Good exits start with a heartfelt, well-thought-out reason to sell to continue living in the present. A huge thank you for sharing your wisdom today and for our listeners, if you enjoyed the show and want to learn more pick up a copy of the book The Boutique How to Start, Scale and Sell a Professional Services Firm. Written by Collector 54 founder Greg Alexander and for more expert support, check out Collective 54 the first expert community. For founders and leaders of boutique professional services firms. Collective 54 will help you grow, scale and exit your firm bigger and faster. Go to Collective54.com to learn more. Thank you for listening. 

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